Tech support is just saying people to switch on off stuff and troubleshoot things which already have pre-made solutions. How can a person switch from this to a full blown career in tech ? My advice would be to start from being a manual test engineer move to automation test engineer work closely with devs in this position and slowly switch to a software dev. I say start with manual test engineer, because the entry barrier is very low and you can work your way up to become a software engineer. Will definitely take time ( years easily ) but its achievable this way I feel.
If you're doing tech support for a smaller org, you're also going to do system setup and delivery, and you're probably going to touch provisioning systems and your boss or your bosses boss is going to be managing people that run the corporate IT systems. There's a path to developer there, usually by doing some automation on the day to day work and being recognized and asked to help out with more things and eventually a job title. Or at least, working with people who do what you want to do, and asking them what it would take to get there.
Manual test -> automatrd test -> writing the things that need testing is also a valid way though.
Respectfully, I couldn’t disagree more. I’m not referring to the traditional call center “is it plugged in?” Tech support.
I mean working as a “support engineer” for a start-up SaaS company whose users can be fairly technical themselves. For example, working on the support team of a B2B SaaS company who makes a tool for IT teams.
These types of roles can be filled by just about anyone, and there is so much to learn just by being around the environment. Lots of things we (people already in tech) take for granted is just how much one can learn by being around devs, sales, success, QA, devops, etc teams on a daily basis.
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Tech support is just saying people to switch on off stuff and troubleshoot things which already have pre-made solutions. How can a person switch from this to a full blown career in tech ? My advice would be to start from being a manual test engineer move to automation test engineer work closely with devs in this position and slowly switch to a software dev. I say start with manual test engineer, because the entry barrier is very low and you can work your way up to become a software engineer. Will definitely take time ( years easily ) but its achievable this way I feel.
If you're doing call center tech support, sure.
If you're doing tech support for a smaller org, you're also going to do system setup and delivery, and you're probably going to touch provisioning systems and your boss or your bosses boss is going to be managing people that run the corporate IT systems. There's a path to developer there, usually by doing some automation on the day to day work and being recognized and asked to help out with more things and eventually a job title. Or at least, working with people who do what you want to do, and asking them what it would take to get there.
Manual test -> automatrd test -> writing the things that need testing is also a valid way though.
Respectfully, I couldn’t disagree more. I’m not referring to the traditional call center “is it plugged in?” Tech support.
I mean working as a “support engineer” for a start-up SaaS company whose users can be fairly technical themselves. For example, working on the support team of a B2B SaaS company who makes a tool for IT teams.
These types of roles can be filled by just about anyone, and there is so much to learn just by being around the environment. Lots of things we (people already in tech) take for granted is just how much one can learn by being around devs, sales, success, QA, devops, etc teams on a daily basis.