Respectfully, I couldn’t disagree more. I’m not referring to the traditional call center “is it plugged in?” Tech support.
I mean working as a “support engineer” for a start-up SaaS company whose users can be fairly technical themselves. For example, working on the support team of a B2B SaaS company who makes a tool for IT teams.
These types of roles can be filled by just about anyone, and there is so much to learn just by being around the environment. Lots of things we (people already in tech) take for granted is just how much one can learn by being around devs, sales, success, QA, devops, etc teams on a daily basis.
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Respectfully, I couldn’t disagree more. I’m not referring to the traditional call center “is it plugged in?” Tech support.
I mean working as a “support engineer” for a start-up SaaS company whose users can be fairly technical themselves. For example, working on the support team of a B2B SaaS company who makes a tool for IT teams.
These types of roles can be filled by just about anyone, and there is so much to learn just by being around the environment. Lots of things we (people already in tech) take for granted is just how much one can learn by being around devs, sales, success, QA, devops, etc teams on a daily basis.