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Comment on Ask HN: Interested in SaaS Metrics for PayPal?

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If your business runs on PayPal, I would welcome you to do everything you can to change that.

I really dislike these type of comments. Yes we all like to hate on PayPal. It has questionable business practices and its products aren't necessarily cutting edge as compared to say Stripe. But let's just pause and recognize this http://www.datanyze.com/market-share/payments/paypal-vs-stri...

So there's nothing wrong in creating a business that serves a wildly large number of customers out there. PayPal dominates the market outsides of startups and the valley tech companies, and as such a huge market to build a product or company around.

Thats a really constructive comment.

For a lot of people paypal is just fine and does the job they need it to do.

Its like the mac fan boys who comment on windows being crap. But for 90% of joe public it works and works well allowing them to edit word documents and browse the interweb. Its just the loud mouthed 10% who like to cry their balls off and tell people what they are using is wrong.

Yes, I appreciate it's not constructive. To be honest, they've been fine for me for a long time, it's only recently when I've been scammed and now have to deal with their support team I've realised how much they're not "for the buyer" or "for the seller", they're very much just for themselves. I've had awful customer service from ISP's, mobile phone networks, online retailers and many more - but all of those combined wouldn't add up to equate how terrible the service I've had from PayPal. You know a company is shady when there are dedicated hate websites setup to warn people against using it.

I'll be moving to Google Wallet + Stripe in all of my personal expenses and personal projects where possible.

Changing is very hard and can be very expensive. You can't just convert paypal to Stripe. You will have to let the customer providing their credit card.

Unless you build your payments on a service like https://spreedly.com. Then, changing from PayPal to Stripe or any of 70+ other processors and gateways involves changing a single token in your code. Once you have a sizable customer base, avoiding lock-in with any one payment processor makes 3rd-party vaulting like that a no-brainer.

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