But not all questions in a FAQ have to be 'about the site'. For instance, we have an enormous section on how to get various pieces of hardware to work with our software.

Basically the FAQ is our first line of 'defense' in the support process, we hope that the FAQ will help the user, if that isn't the case a 'real live person' (tm) will take care of the request.

Other things about billing and account issues and so on have found their spot there. It saves us tons of support questions and that really helps to keep us productive. If a question was never answered before it goes in to the FAQ in the appropriate section.

So, really we should probably call it 'QTALSAO' but that's a bit non-standard :)