I guess part of my complaint is also this: People often put a bunch of answers to questions out there that no one asked, usually because the site isn't self explanatory, if people are really asking you questions, you have a great opportunity to fix your site, not make a list of fixes to the stuff that is broken on your site.
But not all questions in a FAQ have to be 'about the site'. For instance, we have an enormous section on how to get various pieces of hardware to work with our software.
Basically the FAQ is our first line of 'defense' in the support process, we hope that the FAQ will help the user, if that isn't the case a 'real live person' (tm) will take care of the request.
Other things about billing and account issues and so on have found their spot there. It saves us tons of support questions and that really helps to keep us productive. If a question was never answered before it goes in to the FAQ in the appropriate section.
So, really we should probably call it 'QTALSAO' but that's a bit non-standard :)
Your visitors might not actually ask you the questions, but you can bet that anyone visiting your site for the first time is at least asking themselves similar questions in their head: What is this? Why should I care? Who built it? How much does it cost?
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I guess part of my complaint is also this: People often put a bunch of answers to questions out there that no one asked, usually because the site isn't self explanatory, if people are really asking you questions, you have a great opportunity to fix your site, not make a list of fixes to the stuff that is broken on your site.
But not all questions in a FAQ have to be 'about the site'. For instance, we have an enormous section on how to get various pieces of hardware to work with our software.
Basically the FAQ is our first line of 'defense' in the support process, we hope that the FAQ will help the user, if that isn't the case a 'real live person' (tm) will take care of the request.
Other things about billing and account issues and so on have found their spot there. It saves us tons of support questions and that really helps to keep us productive. If a question was never answered before it goes in to the FAQ in the appropriate section.
So, really we should probably call it 'QTALSAO' but that's a bit non-standard :)
Your visitors might not actually ask you the questions, but you can bet that anyone visiting your site for the first time is at least asking themselves similar questions in their head: What is this? Why should I care? Who built it? How much does it cost?