I read the words in your blog post and came to a completely different conclusion.
Despite not putting time stamps on their communications (which you seem really really upset about), they fixed everything for everybody in like a single day. You, their customer (and better still, me, their customer) didn't have to lift a finger.
This is exactly why we farm out infrastructure to companies like Amazon. They have a whole squad of smart people standing around leaning against a post all day every day waiting for something like this to happen so they can jump in and fix everything for us.
My little one-player business has no such team o' dudes on standby. If it weren't for the fact that Amazon is cleaning up for me, I'd be two days into having a really bad time and getting no productive work done.
Actually, they had to re-key their certificates. They did have work to do, and they couldn't do it till the upgrades at AWS was done.
So yeah, you'd be still having a bad day. Because you have no team 'o dudes on standby, so your already busy staff are chaffing at the bit to get the certificates sorted out, and potentially not being able to restore service and constantly checking to see Amazon has completed their patching. i.e. little to no productive work is being done.
Comments
I read the words in your blog post and came to a completely different conclusion.
Despite not putting time stamps on their communications (which you seem really really upset about), they fixed everything for everybody in like a single day. You, their customer (and better still, me, their customer) didn't have to lift a finger.
This is exactly why we farm out infrastructure to companies like Amazon. They have a whole squad of smart people standing around leaning against a post all day every day waiting for something like this to happen so they can jump in and fix everything for us.
My little one-player business has no such team o' dudes on standby. If it weren't for the fact that Amazon is cleaning up for me, I'd be two days into having a really bad time and getting no productive work done.
Actually, they had to re-key their certificates. They did have work to do, and they couldn't do it till the upgrades at AWS was done.
So yeah, you'd be still having a bad day. Because you have no team 'o dudes on standby, so your already busy staff are chaffing at the bit to get the certificates sorted out, and potentially not being able to restore service and constantly checking to see Amazon has completed their patching. i.e. little to no productive work is being done.