Big companies tend to go a little beyond just making a living. The doctor and support staff at that level are working with patients.
At a larger company, you have swathes of employees detached from the customer and focused on the numbers. I think that's probably where the empathy for customers can become unstuck.
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Health insurance companies in the United States don't exist to help people with medical problems. They exist to make as much money as possible.
Everybody's got to make a living ... even your doctor.
Big companies tend to go a little beyond just making a living. The doctor and support staff at that level are working with patients.
At a larger company, you have swathes of employees detached from the customer and focused on the numbers. I think that's probably where the empathy for customers can become unstuck.