Not knowing what Watsi was, this is ridiculous. Finding out they're an organization that gets donations for medical treatments, being threatened by an insurance company? Beyond ridiculous.
Big companies tend to go a little beyond just making a living. The doctor and support staff at that level are working with patients.
At a larger company, you have swathes of employees detached from the customer and focused on the numbers. I think that's probably where the empathy for customers can become unstuck.
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Not knowing what Watsi was, this is ridiculous. Finding out they're an organization that gets donations for medical treatments, being threatened by an insurance company? Beyond ridiculous.
Health insurance companies in the United States don't exist to help people with medical problems. They exist to make as much money as possible.
Everybody's got to make a living ... even your doctor.
Big companies tend to go a little beyond just making a living. The doctor and support staff at that level are working with patients.
At a larger company, you have swathes of employees detached from the customer and focused on the numbers. I think that's probably where the empathy for customers can become unstuck.
In America healthcare is a serious, for-profit business! Heaven forbid that bluecross(I'm assuming) loses revenue to Watsi.