Engineers make this mistake all the time, but it's important to remember that for everyone outside our field, the fact that you can explain why something is happening does not make it ok. Things that are wrong with this communication:
* There are contradictions in claim
* There are misstatements of fact
* They are offering a poorly qualified apology
Fighting them with blaming statements is just going to make the people who actually fixed it for you sad and disappointed.
Disagree 100%. If the management team can't get their head around the "right" decisions from an engineering perspective, the engineers are in for a world of sadness and disappointment. The management at DO need to hear every one of the criticisms being leveled here and on their own communications channels.
Comments
Engineers make this mistake all the time, but it's important to remember that for everyone outside our field, the fact that you can explain why something is happening does not make it ok. Things that are wrong with this communication:
* There are contradictions in claim
* There are misstatements of fact
* They are offering a poorly qualified apology
Disagree 100%. If the management team can't get their head around the "right" decisions from an engineering perspective, the engineers are in for a world of sadness and disappointment. The management at DO need to hear every one of the criticisms being leveled here and on their own communications channels.