You are aware you are talking to more than one person at DigitalOcean, right? Their post has contradictions in it because the person that wrote it isn't the same person who is implementing the fix. Clearly they know they fucked up, are fixing the fuck up, and are trying to implement damage control. The people doing the fix for the fuckup are fixing things because they agree with you. The people writing the copy for the damage control don't agree with you. It's a clear case of cognitive dissonance, which isn't surprising given there is more than one person involved over there.
Individuals already have cognitive dissonance to begin with, it just gets worse when more people are involved. A company without cognitive dissonance would have never implemented this to begin with. Celebrate the fact you got them to change it and move on. Fighting them with blaming statements is just going to make the people who actually fixed it for you sad and disappointed. That's not what any of us want.
And, you are right, someone over there is just lying and someone else over there in charge should take them aside and explain how it's not cool.
Engineers make this mistake all the time, but it's important to remember that for everyone outside our field, the fact that you can explain why something is happening does not make it ok. Things that are wrong with this communication:
* There are contradictions in claim
* There are misstatements of fact
* They are offering a poorly qualified apology
Fighting them with blaming statements is just going to make the people who actually fixed it for you sad and disappointed.
Disagree 100%. If the management team can't get their head around the "right" decisions from an engineering perspective, the engineers are in for a world of sadness and disappointment. The management at DO need to hear every one of the criticisms being leveled here and on their own communications channels.
I will agree not to blame corporations for the actions of their employees the moment those employees are individually liable for their actions.
Corporations always speak with one voice. If that voice says something wrong or inconsistent, it is not the public's problem, it is the corporation's. No excuses. Ever.
Seeing how I own a parent of the comment above I think I can safely state it does. Open Source software has a set of methodologies that provide trust and transparency. Accountability is but one side effect of such a system. It's not a stretch to see that extended to the way corporations deal with content generation.
See Joel at Buffer's post on open salaries for reference.
Comments
You are aware you are talking to more than one person at DigitalOcean, right? Their post has contradictions in it because the person that wrote it isn't the same person who is implementing the fix. Clearly they know they fucked up, are fixing the fuck up, and are trying to implement damage control. The people doing the fix for the fuckup are fixing things because they agree with you. The people writing the copy for the damage control don't agree with you. It's a clear case of cognitive dissonance, which isn't surprising given there is more than one person involved over there.
Individuals already have cognitive dissonance to begin with, it just gets worse when more people are involved. A company without cognitive dissonance would have never implemented this to begin with. Celebrate the fact you got them to change it and move on. Fighting them with blaming statements is just going to make the people who actually fixed it for you sad and disappointed. That's not what any of us want.
And, you are right, someone over there is just lying and someone else over there in charge should take them aside and explain how it's not cool.
Engineers make this mistake all the time, but it's important to remember that for everyone outside our field, the fact that you can explain why something is happening does not make it ok. Things that are wrong with this communication:
* There are contradictions in claim
* There are misstatements of fact
* They are offering a poorly qualified apology
Disagree 100%. If the management team can't get their head around the "right" decisions from an engineering perspective, the engineers are in for a world of sadness and disappointment. The management at DO need to hear every one of the criticisms being leveled here and on their own communications channels.
I will agree not to blame corporations for the actions of their employees the moment those employees are individually liable for their actions.
Corporations always speak with one voice. If that voice says something wrong or inconsistent, it is not the public's problem, it is the corporation's. No excuses. Ever.
Open Source forever, baby!
That has nothing to do with the conversation.
Seeing how I own a parent of the comment above I think I can safely state it does. Open Source software has a set of methodologies that provide trust and transparency. Accountability is but one side effect of such a system. It's not a stretch to see that extended to the way corporations deal with content generation.
See Joel at Buffer's post on open salaries for reference.