Well they refunded the BTC. In order to get a response, all I had to do was post on several BTC related forums and chat, contact the founders on Twitter, LinkedIn, and Facebook, and file a complaint with the government.
Note that the user did not actually have to do any of those things for a response. It made no difference. Coinbase has a queue and they get through the whole thing - you're attended to when they get to your place in line. You can make all those other posts if you want, however there's no evidence to suggest that any of it affects how quickly they get back to you.
Also, by "verification process" you really mean "ach bank transfer", which is not exactly something Coinbase invented. Interfacing with banks is difficult and time consuming and stupid - that's part of why bitcoin exists - but as long as ach is around you kind of have to deal with that. Two parties are involved in an ach transfer, and the banks are the end that take that long. You're blaming Coinbase for the problem they're helping to solve.
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Note that the user did not actually have to do any of those things for a response. It made no difference. Coinbase has a queue and they get through the whole thing - you're attended to when they get to your place in line. You can make all those other posts if you want, however there's no evidence to suggest that any of it affects how quickly they get back to you.
Also, by "verification process" you really mean "ach bank transfer", which is not exactly something Coinbase invented. Interfacing with banks is difficult and time consuming and stupid - that's part of why bitcoin exists - but as long as ach is around you kind of have to deal with that. Two parties are involved in an ach transfer, and the banks are the end that take that long. You're blaming Coinbase for the problem they're helping to solve.