Coinbase may have venture investment, but their customer service and week-long verification process will make this a nonstarter. If you want to read some of the more entertaining stories about their customer "service" read this thread:
Well they refunded the BTC. In order to get a response, all I had to do was post on several BTC related forums and chat, contact the founders on Twitter, LinkedIn, and Facebook, and file a complaint with the government.
What a company. Now hopefully I am able to successfully transfer the coins out (doubtful).
Well they refunded the BTC. In order to get a response, all I had to do was post on several BTC related forums and chat, contact the founders on Twitter, LinkedIn, and Facebook, and file a complaint with the government.
Note that the user did not actually have to do any of those things for a response. It made no difference. Coinbase has a queue and they get through the whole thing - you're attended to when they get to your place in line. You can make all those other posts if you want, however there's no evidence to suggest that any of it affects how quickly they get back to you.
Also, by "verification process" you really mean "ach bank transfer", which is not exactly something Coinbase invented. Interfacing with banks is difficult and time consuming and stupid - that's part of why bitcoin exists - but as long as ach is around you kind of have to deal with that. Two parties are involved in an ach transfer, and the banks are the end that take that long. You're blaming Coinbase for the problem they're helping to solve.
They're a startup. I guarantee you there's probably no more than 10 guys there. I've worked at startups and here's the deal- Support is very uneven and capital- (and time-) intensive, when you're new. You haven't worked out all the workflows yet and you're too busy building out product to know when to change gears to handle a support backlog. Eventually it gets sorted out, but the beginnings are always rocky. Don't judge a brand new service based on its support record please... I promise you that not a single person who ever worked at a startup thought "man, fuck those complaining customers... we need to build our vision!"
I hardly think one anecdotal experience of 3 day turnaround is enough to call a second anecdotal claim of 7 days "BS"
For a process that sometimes takes 3 days, I can easily envision someone else having a 7-10 day turnaround. You make it sound like it's an order of magnitude off, but it really isn't.
Comments
Coinbase may have venture investment, but their customer service and week-long verification process will make this a nonstarter. If you want to read some of the more entertaining stories about their customer "service" read this thread:
https://bitcointalk.org/index.php?topic=147341.80
One of my favorites:
Well they refunded the BTC. In order to get a response, all I had to do was post on several BTC related forums and chat, contact the founders on Twitter, LinkedIn, and Facebook, and file a complaint with the government.
What a company. Now hopefully I am able to successfully transfer the coins out (doubtful).
Note that the user did not actually have to do any of those things for a response. It made no difference. Coinbase has a queue and they get through the whole thing - you're attended to when they get to your place in line. You can make all those other posts if you want, however there's no evidence to suggest that any of it affects how quickly they get back to you.
Also, by "verification process" you really mean "ach bank transfer", which is not exactly something Coinbase invented. Interfacing with banks is difficult and time consuming and stupid - that's part of why bitcoin exists - but as long as ach is around you kind of have to deal with that. Two parties are involved in an ach transfer, and the banks are the end that take that long. You're blaming Coinbase for the problem they're helping to solve.
They're a startup. I guarantee you there's probably no more than 10 guys there. I've worked at startups and here's the deal- Support is very uneven and capital- (and time-) intensive, when you're new. You haven't worked out all the workflows yet and you're too busy building out product to know when to change gears to handle a support backlog. Eventually it gets sorted out, but the beginnings are always rocky. Don't judge a brand new service based on its support record please... I promise you that not a single person who ever worked at a startup thought "man, fuck those complaining customers... we need to build our vision!"
"week long verification process"!? I really have to call B.S. on that one. I setup a coinbase account a few weeks ago and was verified within 3 days.
I can't comment on their customer service as I have yet to need it.
I hardly think one anecdotal experience of 3 day turnaround is enough to call a second anecdotal claim of 7 days "BS"
For a process that sometimes takes 3 days, I can easily envision someone else having a 7-10 day turnaround. You make it sound like it's an order of magnitude off, but it really isn't.
Ah true. I guess I'm just really used to the 1-3 day turnaround that it seems norma. ;)
I set up my account yesterday and was verified yesterday.
They have some sort of yodelee integration with online banking that lets you verify within seconds.