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I think they're trying to question you about database entries regarding your life in Experian-type databases. Past addresses, cars you owned, etc. If you never generated that sort of paper trail, the automated verification fails and they just won't do business with you. I too hope they can set up an alternate method soon.

They actually do do business with you in the form of a 10 btc limit at ach transfer speeds. For most people this is annoying but sufficient. They're just not willing to, you know, give a total stranger on the internet access to $5,000 worth of instantly-transferable goods without knowing their identity.

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