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...I think most folks prefer video to text.

I'm in the same boat as both of you regarding taking little away from video, but while I see this statement a lot, my limited experience doesn't seem to match (of course, neither of these things indicates either position is correct in any meaningful way). Is there a reason you believe this, or is it just other people you've met/spoken with who have that preference?

In my experience I read faster than I listen and more importantly, I pay more attention. Can't focus on video instructions for the life of me.

A two-way conversation or even a live person talking work well enough. But if I want to understand something in great detail and be sure that I get it, I'm going to need text.

I can only add another anecdotal data point, but my wife and I always turn on closed-captioning when watching TV or a movie. This started when we had children, who can tend to make noise at inconvenient times. We're now so used to it, that we are both annoyed when we try to watch something at a friends house without CC.

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