One of the tricks of the startup dance is attaching improvement to revenue. Any work that’s done to support new customers will get approved. And work that looks like a loss leader, such as to retain existing customers, they may lean on the business or support people to paper over.
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One of the tricks of the startup dance is attaching improvement to revenue. Any work that’s done to support new customers will get approved. And work that looks like a loss leader, such as to retain existing customers, they may lean on the business or support people to paper over.