As someone that also worked at a large automakers, I think you’re making large, unfounded assumptions.
Warranty data flows up from the technicians - good luck getting any auto technician to properly tag data. Their job is to fix a specific customer’s problem, not identify systematic issues.
There’s a million things that make the data inherently messy. For example, a technician might replace 5 parts before they finally identify the root cause.
Therefore, you need some sort of department to sit between millions of raw claims and engineering. I would be curious what kind of alternative you have in mind?
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As someone that also worked at a large automakers, I think you’re making large, unfounded assumptions.
Warranty data flows up from the technicians - good luck getting any auto technician to properly tag data. Their job is to fix a specific customer’s problem, not identify systematic issues.
There’s a million things that make the data inherently messy. For example, a technician might replace 5 parts before they finally identify the root cause.
Therefore, you need some sort of department to sit between millions of raw claims and engineering. I would be curious what kind of alternative you have in mind?