And yet, the source problem still remains. The company has a shitty way of reporting quality issues in relation to parts and assemblies.
Being an automaker, I can almost smell the silos where data resides, the rigidly defended lines between manufactures, sales and post-sales, the intra-departmental political fights.
Then you have all the legacy of enterprise software.
And the result is this shitty warranty claims data.
As someone that also worked at a large automakers, I think you’re making large, unfounded assumptions.
Warranty data flows up from the technicians - good luck getting any auto technician to properly tag data. Their job is to fix a specific customer’s problem, not identify systematic issues.
There’s a million things that make the data inherently messy. For example, a technician might replace 5 parts before they finally identify the root cause.
Therefore, you need some sort of department to sit between millions of raw claims and engineering. I would be curious what kind of alternative you have in mind?
Comments
And yet, the source problem still remains. The company has a shitty way of reporting quality issues in relation to parts and assemblies.
Being an automaker, I can almost smell the silos where data resides, the rigidly defended lines between manufactures, sales and post-sales, the intra-departmental political fights.
Then you have all the legacy of enterprise software.
And the result is this shitty warranty claims data.
As someone that also worked at a large automakers, I think you’re making large, unfounded assumptions.
Warranty data flows up from the technicians - good luck getting any auto technician to properly tag data. Their job is to fix a specific customer’s problem, not identify systematic issues.
There’s a million things that make the data inherently messy. For example, a technician might replace 5 parts before they finally identify the root cause.
Therefore, you need some sort of department to sit between millions of raw claims and engineering. I would be curious what kind of alternative you have in mind?
Silos are the root of all evil.