I'm not sure what you're referring to, since profitability wasn't a metric I used. I agree not all profitable things should exist, but increasing the availability of customer support seems to me like a clearly good thing.
Perhaps you're thinking that profit-chasing is the only reason companies don't offer good customer support today? That's not accurate. Providing enough smart, well-resourced human beings to answer every question your customers can come up with is a huge operational challenge, unless your product is absolutely dead simple or you're small enough to make random employees help in their spare time.
I've seen a lot of value from deploying LLMs in things like first-line customer support, where a suggestion that works 60% of the time is plenty valuable
Valuable to whom? How so?
At that rate I would end my business with such a company.
If you claim such a terrible level of costumer support is valuable, I question your judgement of value.
Valuable to customers, because it allows them to get instant advice that will often solve their problem. I strongly suspect that some companies you do business with have already integrated LLMs into their customer support workflow - it's very common these days.
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I too have seen economic value be collected by terrible things that absolutely not exist in my opinion. Your example fits the bill.
Profitability is not the absolute measure of what should exist.
I'm not sure what you're referring to, since profitability wasn't a metric I used. I agree not all profitable things should exist, but increasing the availability of customer support seems to me like a clearly good thing.
Perhaps you're thinking that profit-chasing is the only reason companies don't offer good customer support today? That's not accurate. Providing enough smart, well-resourced human beings to answer every question your customers can come up with is a huge operational challenge, unless your product is absolutely dead simple or you're small enough to make random employees help in their spare time.
Valuable to whom? How so?
At that rate I would end my business with such a company.
If you claim such a terrible level of costumer support is valuable, I question your judgement of value.
Valuable to customers, because it allows them to get instant advice that will often solve their problem. I strongly suspect that some companies you do business with have already integrated LLMs into their customer support workflow - it's very common these days.
Hard disagree on instant suggestions with 40% miss rate being valuable. I want support not half backed guesses.