I only ask because your post begins "if you have prime".
Resolving a situation where a different, cheap, unusable item is delivered is absolute basic customer service which was paid for when GP bought it, regardless of how frequent/premium of a customer they are.
You can't shop at costco without being a member, I don't see how that's related.
Comments
Why is a paid membership required to speak to customer support at a shop?
I don’t think that it is required.
But generally, frequent customers at any shop, get better service.
Then again, there is costco too. That is a paid membership for support.
I only ask because your post begins "if you have prime".
Resolving a situation where a different, cheap, unusable item is delivered is absolute basic customer service which was paid for when GP bought it, regardless of how frequent/premium of a customer they are.
You can't shop at costco without being a member, I don't see how that's related.
Because I am speaking from my experience and I have prime.
and you noticed a difference in how their customer support treated you when you became a subscriber?