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I only ask because your post begins "if you have prime".

Resolving a situation where a different, cheap, unusable item is delivered is absolute basic customer service which was paid for when GP bought it, regardless of how frequent/premium of a customer they are.

You can't shop at costco without being a member, I don't see how that's related.

Because I am speaking from my experience and I have prime.

and you noticed a difference in how their customer support treated you when you became a subscriber?

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