I have returned a book to Amazon. Poorly printed, blurry text, unreadable. Low quality cover print. What other choice is there but to return it? You can't let them get away with sending out rubbish.
If the book was print-on-demand, nobody at Amazon ever saw or touched the book. And Amazon is not running recurring audits, not even for initial shipments, on those small external partners. What happens, is that as soon as too many concessions are triggered (refubds or replacements), the partner gets warned or shut down (depending on the clout the partners Amazon contacts have, well, politics do happen...). Or, if the partner is big and important enough, people like me at the time, whom are operationally responsible for that partner, get the assigent to straighten things out togwther with retail.
With millions of customers every day so, the number of fuck ups is high in absolute numbers. It is, at least as far as I ever saw, minuscule in relation to the overall volume handled. Much lower, I might add, than anything I ahve ever seen in aerospace manufacturing for example.
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I have returned a book to Amazon. Poorly printed, blurry text, unreadable. Low quality cover print. What other choice is there but to return it? You can't let them get away with sending out rubbish.
If the book was print-on-demand, nobody at Amazon ever saw or touched the book. And Amazon is not running recurring audits, not even for initial shipments, on those small external partners. What happens, is that as soon as too many concessions are triggered (refubds or replacements), the partner gets warned or shut down (depending on the clout the partners Amazon contacts have, well, politics do happen...). Or, if the partner is big and important enough, people like me at the time, whom are operationally responsible for that partner, get the assigent to straighten things out togwther with retail.
With millions of customers every day so, the number of fuck ups is high in absolute numbers. It is, at least as far as I ever saw, minuscule in relation to the overall volume handled. Much lower, I might add, than anything I ahve ever seen in aerospace manufacturing for example.