I have returned a book to Amazon. Poorly printed, blurry text, unreadable. Low quality cover print. What other choice is there but to return it? You can't let them get away with sending out rubbish.
If the book was print-on-demand, nobody at Amazon ever saw or touched the book. And Amazon is not running recurring audits, not even for initial shipments, on those small external partners. What happens, is that as soon as too many concessions are triggered (refubds or replacements), the partner gets warned or shut down (depending on the clout the partners Amazon contacts have, well, politics do happen...). Or, if the partner is big and important enough, people like me at the time, whom are operationally responsible for that partner, get the assigent to straighten things out togwther with retail.
With millions of customers every day so, the number of fuck ups is high in absolute numbers. It is, at least as far as I ever saw, minuscule in relation to the overall volume handled. Much lower, I might add, than anything I ahve ever seen in aerospace manufacturing for example.
I just finished returning 15+ books, I purchased the wheel of time series but every single one had a stupid "now an Amazon prime series" badge on the front cover that was not pictured in the display image and they look awful with it.
I received 2 extremely bad books, same press, illegible. Maybe print-on-demand, not sure. Complained, got a refund. Was told not to bother returning the books.
I have an acquaintance with this elitist, pseudo-ethical rich guy syndrome where he refuses to ever return things because some buyer or some investor somewhere might lose money. So, either he lacks standards or doesn't value money. Either way, this attitude facilitates both gamification of chicanery and shoddiness by laziness to reach peak blank, miscut books and Xboxes swapped with bricks and concrete.
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Who returns books?
I have returned a book to Amazon. Poorly printed, blurry text, unreadable. Low quality cover print. What other choice is there but to return it? You can't let them get away with sending out rubbish.
If the book was print-on-demand, nobody at Amazon ever saw or touched the book. And Amazon is not running recurring audits, not even for initial shipments, on those small external partners. What happens, is that as soon as too many concessions are triggered (refubds or replacements), the partner gets warned or shut down (depending on the clout the partners Amazon contacts have, well, politics do happen...). Or, if the partner is big and important enough, people like me at the time, whom are operationally responsible for that partner, get the assigent to straighten things out togwther with retail.
With millions of customers every day so, the number of fuck ups is high in absolute numbers. It is, at least as far as I ever saw, minuscule in relation to the overall volume handled. Much lower, I might add, than anything I ahve ever seen in aerospace manufacturing for example.
If I receive a damaged item I will return it whether it's a book or not?
I just finished returning 15+ books, I purchased the wheel of time series but every single one had a stupid "now an Amazon prime series" badge on the front cover that was not pictured in the display image and they look awful with it.
I received 2 extremely bad books, same press, illegible. Maybe print-on-demand, not sure. Complained, got a refund. Was told not to bother returning the books.
If there's a problem with it, why wouldn't you return it?
I have an acquaintance with this elitist, pseudo-ethical rich guy syndrome where he refuses to ever return things because some buyer or some investor somewhere might lose money. So, either he lacks standards or doesn't value money. Either way, this attitude facilitates both gamification of chicanery and shoddiness by laziness to reach peak blank, miscut books and Xboxes swapped with bricks and concrete.
Well, definitely people who get damaged books.