Comment on Lessons learned when development teams engage on major customer escalationsComments−waynesoftwareOP3yWhen a major customer issue is escalated to the development team, it is natural for the team to go into high anxiety mode, over-responding to the wrong things and under-responding to the right things.
Comments
When a major customer issue is escalated to the development team, it is natural for the team to go into high anxiety mode, over-responding to the wrong things and under-responding to the right things.