Lessons learned when development teams engage on major customer escalationswaynehaber.com 1 pointwaynesoftware3 years ago1 commentSaveHideCopy link On HNComments−waynesoftwareOP3yWhen a major customer issue is escalated to the development team, it is natural for the team to go into high anxiety mode, over-responding to the wrong things and under-responding to the right things.
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When a major customer issue is escalated to the development team, it is natural for the team to go into high anxiety mode, over-responding to the wrong things and under-responding to the right things.