I had a parcel shipped to me on the west coast to a very close distribution center. I then tracked it shipped back to the east coast, then finally settling somewhere in New Hampshire.

When I reached out to the original retailer via customer support we both had a good laugh and they got me a replacement shipped via a different vendor same-day.

My take is large companies have gotten so fed up of fed-ex that they either leveraged it to negotiate bottom barrel pricing or moved to an alternative service.