FedEx Ground service, which is the primary way the company handles deliveries of online purchases made by US consumers, missed its sales target by $300 million.
After last year, there is no way I would ship anything Fedex Ground -- at least not until they've had a few years to correct some serious issues. Pretty much every Fedex Ground parcel I had during peak had some sort of major drama -- lost, damaged, severely delayed, misdelivered, you name it. Everyone had problems during peak in '21, but Fedex had an absolute meltdown.
I had a parcel shipped to me on the west coast to a very close distribution center. I then tracked it shipped back to the east coast, then finally settling somewhere in New Hampshire.
When I reached out to the original retailer via customer support we both had a good laugh and they got me a replacement shipped via a different vendor same-day.
My take is large companies have gotten so fed up of fed-ex that they either leveraged it to negotiate bottom barrel pricing or moved to an alternative service.
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After last year, there is no way I would ship anything Fedex Ground -- at least not until they've had a few years to correct some serious issues. Pretty much every Fedex Ground parcel I had during peak had some sort of major drama -- lost, damaged, severely delayed, misdelivered, you name it. Everyone had problems during peak in '21, but Fedex had an absolute meltdown.
I had a parcel shipped to me on the west coast to a very close distribution center. I then tracked it shipped back to the east coast, then finally settling somewhere in New Hampshire.
When I reached out to the original retailer via customer support we both had a good laugh and they got me a replacement shipped via a different vendor same-day.
My take is large companies have gotten so fed up of fed-ex that they either leveraged it to negotiate bottom barrel pricing or moved to an alternative service.