So the HN post did work and you’re going back to a platform that treated you badly? If I were you, I’d copy what needs to be copied from there and close all accounts. Encouraging “customer support only through social media outrage” is not a very good choice. If you continue, you wouldn’t be doing right by the other customers of this provider.
Which platform is exempt from this? I have heard similar stories from GCP, AWS, Linode, etc. I would even say: the bigger the platform, the worse the customer support (i.e., Google)
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So the HN post did work and you’re going back to a platform that treated you badly? If I were you, I’d copy what needs to be copied from there and close all accounts. Encouraging “customer support only through social media outrage” is not a very good choice. If you continue, you wouldn’t be doing right by the other customers of this provider.
Which platform is exempt from this? I have heard similar stories from GCP, AWS, Linode, etc. I would even say: the bigger the platform, the worse the customer support (i.e., Google)