*Update* to their credit, they've followed up with me. The github login was routing to the wrong account (a rarely used account) and was caught in their automatic fraud process. They've verified the main account (5 year old) is still intact and given me instructions to get back in.
I am immensely relieved. They've done right by me.
So the HN post did work and you’re going back to a platform that treated you badly? If I were you, I’d copy what needs to be copied from there and close all accounts. Encouraging “customer support only through social media outrage” is not a very good choice. If you continue, you wouldn’t be doing right by the other customers of this provider.
Which platform is exempt from this? I have heard similar stories from GCP, AWS, Linode, etc. I would even say: the bigger the platform, the worse the customer support (i.e., Google)
Comments
*Update* to their credit, they've followed up with me. The github login was routing to the wrong account (a rarely used account) and was caught in their automatic fraud process. They've verified the main account (5 year old) is still intact and given me instructions to get back in.
I am immensely relieved. They've done right by me.
So the HN post did work and you’re going back to a platform that treated you badly? If I were you, I’d copy what needs to be copied from there and close all accounts. Encouraging “customer support only through social media outrage” is not a very good choice. If you continue, you wouldn’t be doing right by the other customers of this provider.
Which platform is exempt from this? I have heard similar stories from GCP, AWS, Linode, etc. I would even say: the bigger the platform, the worse the customer support (i.e., Google)
Good to hear!
Did they explain why it took over 48 hours to reply to you?