It's not 1-2% of users annually. It's a small fraction of that. When it happens people tend to get loud about it though, so it shows up on social media or on HN and similar. Publicly traded companies like DigitalOcean aren't about to wipe out 2% of their paying customers by mistake every year; the problem is small enough relatively speaking that they don't much care (unless the customer can get enough attention to their plight), despite how it impacts the customer that is suffering from their negligence.
Comments
It's not 1-2% of users annually. It's a small fraction of that. When it happens people tend to get loud about it though, so it shows up on social media or on HN and similar. Publicly traded companies like DigitalOcean aren't about to wipe out 2% of their paying customers by mistake every year; the problem is small enough relatively speaking that they don't much care (unless the customer can get enough attention to their plight), despite how it impacts the customer that is suffering from their negligence.