I've been having this problem a lot recently. First Rackspace, later CloudFlare. Most recently Twitter accused me of being a robot and asked me to verify that I'm a human by posting a government-issued ID even though I rarely use it and I've never posted a comment there and could not have possibly broken any policies. Sorry that this is happening to you. I think tech companies at large are really failing individuals. Even if it's only 1 - 2% of users annually, it adds up across the dozens of services we use day-in, day-out for years and it really isn't good.
It's not 1-2% of users annually. It's a small fraction of that. When it happens people tend to get loud about it though, so it shows up on social media or on HN and similar. Publicly traded companies like DigitalOcean aren't about to wipe out 2% of their paying customers by mistake every year; the problem is small enough relatively speaking that they don't much care (unless the customer can get enough attention to their plight), despite how it impacts the customer that is suffering from their negligence.
Comments
I've been having this problem a lot recently. First Rackspace, later CloudFlare. Most recently Twitter accused me of being a robot and asked me to verify that I'm a human by posting a government-issued ID even though I rarely use it and I've never posted a comment there and could not have possibly broken any policies. Sorry that this is happening to you. I think tech companies at large are really failing individuals. Even if it's only 1 - 2% of users annually, it adds up across the dozens of services we use day-in, day-out for years and it really isn't good.
It's not 1-2% of users annually. It's a small fraction of that. When it happens people tend to get loud about it though, so it shows up on social media or on HN and similar. Publicly traded companies like DigitalOcean aren't about to wipe out 2% of their paying customers by mistake every year; the problem is small enough relatively speaking that they don't much care (unless the customer can get enough attention to their plight), despite how it impacts the customer that is suffering from their negligence.