My problem with AWS billing was I asked sales/support to call me so I could check with them what the cost would be to test one of their higher end GPU servers. They said I would just pay for the minutes used that it wouldnt add up to anything.
I tested the server for about 5 minutes and was charged a couple hundred dollars for "spinning up " the instance. Something the AWS sales guy assured me on the phone would not happen.
I still dont know why I didnt appeal I guess I know better than to try.
It just creates a record. Doesn't have to be enforceable. but it means the person doing support becomes accountable for the things they've said. Chances are there's telephony recordings of your call. So you could escalate looking to hear those recordings. Emails' just easier in this regard.
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My problem with AWS billing was I asked sales/support to call me so I could check with them what the cost would be to test one of their higher end GPU servers. They said I would just pay for the minutes used that it wouldnt add up to anything.
I tested the server for about 5 minutes and was charged a couple hundred dollars for "spinning up " the instance. Something the AWS sales guy assured me on the phone would not happen.
I still dont know why I didnt appeal I guess I know better than to try.
Next time don't ring, write and email. I've worked in financial sales. What's in the contract counts more than anything anyone ever says.
But is an email that says you only pay for the minutes counts as an contract?
It just creates a record. Doesn't have to be enforceable. but it means the person doing support becomes accountable for the things they've said. Chances are there's telephony recordings of your call. So you could escalate looking to hear those recordings. Emails' just easier in this regard.
Counts as legal paper trail at least.