It just creates a record. Doesn't have to be enforceable. but it means the person doing support becomes accountable for the things they've said. Chances are there's telephony recordings of your call. So you could escalate looking to hear those recordings. Emails' just easier in this regard.
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But is an email that says you only pay for the minutes counts as an contract?
It just creates a record. Doesn't have to be enforceable. but it means the person doing support becomes accountable for the things they've said. Chances are there's telephony recordings of your call. So you could escalate looking to hear those recordings. Emails' just easier in this regard.
Counts as legal paper trail at least.