Are you using Amazon Prime Now for Whole Foods delivery? In SF I wasn't able to get a delivery window for several days (admittedly I wasn't checking more than a couple of times per day), but on night on a whim I decided to check right after midnight and was able to schedule a delivery for 2 days in the future. Obviously a tiny sample size, but it appears they only ever schedule for 2 days in advance, and they must open up new windows at midnight (and perhaps at other scheduled times throughout the day).
Several days before that, I had a very annoying problem, which was that I checked the Prime Now app and saw that there were delivery windows, so I added all the items I wanted, and then there were no longer any windows. Also, every time you refresh, it apparently just silently removes from your cart any items which are no longer in stock, which means you better keep your shopping list written down somewhere if you don't have it down by heart!
It's incredibly frustrating. They encourage you to fill a cart with items that you can't actually buy unless you get extremely lucky. Amazon Fresh has exactly the same problem.
Imagine the collective amount of time wasted by this appalling UX that they have zero incentive to fix.
The flip side is that in the UK where you book a slot and then fill up your cart, there are a lot of people cancelling their carts at the last minute and wasting delivery bandwidth. Of course that has its own fixes but basically this system worked fine until a few weeks ago so everyone is playing catch up.
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Are you using Amazon Prime Now for Whole Foods delivery? In SF I wasn't able to get a delivery window for several days (admittedly I wasn't checking more than a couple of times per day), but on night on a whim I decided to check right after midnight and was able to schedule a delivery for 2 days in the future. Obviously a tiny sample size, but it appears they only ever schedule for 2 days in advance, and they must open up new windows at midnight (and perhaps at other scheduled times throughout the day).
Several days before that, I had a very annoying problem, which was that I checked the Prime Now app and saw that there were delivery windows, so I added all the items I wanted, and then there were no longer any windows. Also, every time you refresh, it apparently just silently removes from your cart any items which are no longer in stock, which means you better keep your shopping list written down somewhere if you don't have it down by heart!
It's incredibly frustrating. They encourage you to fill a cart with items that you can't actually buy unless you get extremely lucky. Amazon Fresh has exactly the same problem.
Imagine the collective amount of time wasted by this appalling UX that they have zero incentive to fix.
The flip side is that in the UK where you book a slot and then fill up your cart, there are a lot of people cancelling their carts at the last minute and wasting delivery bandwidth. Of course that has its own fixes but basically this system worked fine until a few weeks ago so everyone is playing catch up.
That midnight trick worked for awhile but now they release slots mostly during the day.