Congrats on the launch! What's the minimum number of support agents do companies need to have before you're a good fit for them? Or how do you think about what a qualified customer looks like?
Thanks, and that's a great question! We're targeting companies with 10 or more support agents. More generally, we're best for companies who are starting to see some amount of complexity in their customer support. Some examples include: if you're launching phone/chat/realtime support, if you have multiple specializations in your support team, if you're extending hours to the weekends.
Most smaller teams can get away with 9am-5pm weekday support for quite a while. However, once you have enough volume where you need to start staffing weekends or staffing earlier/later in the day, it becomes a lot harder to manage your team and that's where Assembled comes in.
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Congrats on the launch! What's the minimum number of support agents do companies need to have before you're a good fit for them? Or how do you think about what a qualified customer looks like?
Thanks, and that's a great question! We're targeting companies with 10 or more support agents. More generally, we're best for companies who are starting to see some amount of complexity in their customer support. Some examples include: if you're launching phone/chat/realtime support, if you have multiple specializations in your support team, if you're extending hours to the weekends.
Most smaller teams can get away with 9am-5pm weekday support for quite a while. However, once you have enough volume where you need to start staffing weekends or staffing earlier/later in the day, it becomes a lot harder to manage your team and that's where Assembled comes in.