I feel like many of our competitors focus on either a pure software or pure human operations solution to property maintenance. We approached this problem by combining the two, leveraging the strengths of both to provide a more efficient, and more scalable product. We use our technology solutions to automate the tasks that can be automated, and use a skilled operations team to either pick up where our automation hits snags (e.g. a tenant or contractor doesnt respond to an automated SMS asking for their schedule) or where their knowledge is required to make a decision that a computer may not be able to. It's hard enough to build a quality product with either solution, even harder to meld the two into an efficient engine. We believe this keeps us competitive and makes it hard to replicate our processes.
Comments
I feel like many of our competitors focus on either a pure software or pure human operations solution to property maintenance. We approached this problem by combining the two, leveraging the strengths of both to provide a more efficient, and more scalable product. We use our technology solutions to automate the tasks that can be automated, and use a skilled operations team to either pick up where our automation hits snags (e.g. a tenant or contractor doesnt respond to an automated SMS asking for their schedule) or where their knowledge is required to make a decision that a computer may not be able to. It's hard enough to build a quality product with either solution, even harder to meld the two into an efficient engine. We believe this keeps us competitive and makes it hard to replicate our processes.