I feel like many of our competitors focus on either a pure software or pure human operations solution to property maintenance. We approached this problem by combining the two, leveraging the strengths of both to provide a more efficient, and more scalable product. We use our technology solutions to automate the tasks that can be automated, and use a skilled operations team to either pick up where our automation hits snags (e.g. a tenant or contractor doesnt respond to an automated SMS asking for their schedule) or where their knowledge is required to make a decision that a computer may not be able to. It's hard enough to build a quality product with either solution, even harder to meld the two into an efficient engine. We believe this keeps us competitive and makes it hard to replicate our processes.
Comments
How do you plan on dealing with competitors? what do you think your 'moat' is?
I feel like many of our competitors focus on either a pure software or pure human operations solution to property maintenance. We approached this problem by combining the two, leveraging the strengths of both to provide a more efficient, and more scalable product. We use our technology solutions to automate the tasks that can be automated, and use a skilled operations team to either pick up where our automation hits snags (e.g. a tenant or contractor doesnt respond to an automated SMS asking for their schedule) or where their knowledge is required to make a decision that a computer may not be able to. It's hard enough to build a quality product with either solution, even harder to meld the two into an efficient engine. We believe this keeps us competitive and makes it hard to replicate our processes.