We provide source code on GitHub, but the project is obviously not open-source.
We offer perpetual licenses and one year of support which includes new releases. If you want to use the latest version after your support has expired, you need to extend your support subscription for approx. half of the original price. Do you feel that one-time payment should entitle you to receive support forever?
Comments
Thanks for the very valuable feedback.
We provide source code on GitHub, but the project is obviously not open-source.
We offer perpetual licenses and one year of support which includes new releases. If you want to use the latest version after your support has expired, you need to extend your support subscription for approx. half of the original price. Do you feel that one-time payment should entitle you to receive support forever?
No, there is no reason why one-time payment should entitle anybody to more than a limited support period (one year is more or less standard).