I might if it's a one-time payment and not a subscription service.
However, these days before I choose something I base my decision not only on the actual merits of a given product/project, but also on its popularity. Like it or not, if there is a large user base, everything is easier (on average), from documentation to support. If you can replicate that and convince users you're a viable choice and unlikely to disappear soon, you have better chances. I'm not going to invest my time in learning and using a product that might get abandoned next year, and if it's not open source I'm really screwed up then.
We provide source code on GitHub, but the project is obviously not open-source.
We offer perpetual licenses and one year of support which includes new releases. If you want to use the latest version after your support has expired, you need to extend your support subscription for approx. half of the original price. Do you feel that one-time payment should entitle you to receive support forever?
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I might if it's a one-time payment and not a subscription service. However, these days before I choose something I base my decision not only on the actual merits of a given product/project, but also on its popularity. Like it or not, if there is a large user base, everything is easier (on average), from documentation to support. If you can replicate that and convince users you're a viable choice and unlikely to disappear soon, you have better chances. I'm not going to invest my time in learning and using a product that might get abandoned next year, and if it's not open source I'm really screwed up then.
Thanks for the very valuable feedback.
We provide source code on GitHub, but the project is obviously not open-source.
We offer perpetual licenses and one year of support which includes new releases. If you want to use the latest version after your support has expired, you need to extend your support subscription for approx. half of the original price. Do you feel that one-time payment should entitle you to receive support forever?
No, there is no reason why one-time payment should entitle anybody to more than a limited support period (one year is more or less standard).