I would also be a little wary about it, but they're reaching out to a potential customer, with a targeted message at the exact moment they know the potential customer is frustrated with their current provider and possibly more open to change than normal.
That's awareness, hustle, and smart targeting in my opinion. Now, I'm not going to change hosting providers over a single outage, but the time to reach out is when I'm down...
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I would also be a little wary about it, but they're reaching out to a potential customer, with a targeted message at the exact moment they know the potential customer is frustrated with their current provider and possibly more open to change than normal.
That's awareness, hustle, and smart targeting in my opinion. Now, I'm not going to change hosting providers over a single outage, but the time to reach out is when I'm down...
That's exactly my thinking. If I actually made money off my site or it was happening too often I would have been really ripe to poach.