Comment on United Airlines' Quest to Be Less AwfulparentComments−mikeash10yThat's effect, not cause. The customer's relentless quest for cheaper fares at all costs was around long before everybody was booking their flights online.−ghaff10ySee PeopleEXPRESS https://en.wikipedia.org/wiki/People_Express_Airlines_(1980s...Which, as I recall, had SNL skits about its extreme cost-cutting at the time.
Comments
That's effect, not cause. The customer's relentless quest for cheaper fares at all costs was around long before everybody was booking their flights online.
See PeopleEXPRESS https://en.wikipedia.org/wiki/People_Express_Airlines_(1980s...
Which, as I recall, had SNL skits about its extreme cost-cutting at the time.