What are you proposing? That when the client don't use the proper channels, we simply do the work for free?
We pride ourselves on how close to the client we are. If there is an emergency, they can email the team 24/7 and they will get a response. That doesn't come for free. If the client abuse of it, so be it, but they better be able to pay the bill at the end.
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What are you proposing? That when the client don't use the proper channels, we simply do the work for free?
We pride ourselves on how close to the client we are. If there is an emergency, they can email the team 24/7 and they will get a response. That doesn't come for free. If the client abuse of it, so be it, but they better be able to pay the bill at the end.