What are you proposing? That when the client don't use the proper channels, we simply do the work for free?
We pride ourselves on how close to the client we are. If there is an emergency, they can email the team 24/7 and they will get a response. That doesn't come for free. If the client abuse of it, so be it, but they better be able to pay the bill at the end.
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My grandma had a saying for people like you- "they know the price of everything but the value of nothing."
Enlighten us. What is the value of the email about a nonexistent problem sent to the whole team?
What are you proposing? That when the client don't use the proper channels, we simply do the work for free?
We pride ourselves on how close to the client we are. If there is an emergency, they can email the team 24/7 and they will get a response. That doesn't come for free. If the client abuse of it, so be it, but they better be able to pay the bill at the end.
I'm so glad you referred to your Grandmother to support an online discussion. What an insightful and relevant reference!