gdevore

75 karmajoined May 12, 2010On HN

I'm the CEO of Blue Mango Learning Systems. We create ScreenSteps and ScreenSteps Live, simple tools that help you turn screen captures into software documentation.

I blog at http://www.bluemangolearning.com/blog

Recent submissions

Why your business needs to systematize customer success and how to do it bluemangolearning.com
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Software Documentation Without Screenshots Stinks [video]bluemangolearning.com
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Video - What if your GPS was as chatty as most software documentation?bluemangolearning.com
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3 Steps to Killing It as an Exhibitor at Dreamforce bluemangolearning.com
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Clarify Expands Screenshots Into Tutorials lifehacker.com
1gdevore15y1 comment
Why You Shouldn’t Put Software Documentation In Your User Forums bluemangolearning.com
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3 Reasons HubSpot Users Should Be Excited About the Performable Acquisition bluemangolearning.com
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Screencasts vs. ScreenSteps vs. Single Image Capture bluemangolearning.com
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Are You Communicating or Just Writing?bluemangolearning.com
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It’s Not What Your Software Does, It’s What People Do With Your Software bluemangolearning.com
56gdevore15y13 comments
“Build It and They Will Come” Is Not a Software Documentation Strategy bluemangolearning.com
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Creating Screencasts: 2 Minutes is too Long bluemangolearning.com
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Moving Beyond Customer Support: Focusing on Customer Success bluemangolearning.com
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Building Scalable Support – Lessons Learned From the Chargify Price Increase bluemangolearning.com
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4 Ways Tech Support Can Improve Your Marketing bluemangolearning.com
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Customer Support for Small Biz – Protect Your Time With Information, Not Walls bluemangolearning.com
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Build the Arc Before the Flood – Preparing For Customer Support Inundation bluemangolearning.com
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Software Documentation Tools – Focusing on What Matters Most bluemangolearning.com
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All submissions and comments on Hacker News.