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IIRC, Bill Gates famously sent a memo amounting to "you've got to be kidding me" regarding user experience

Wasn't that about microsoft.com? WRT the download page? I don't recall anything about him bashing an actual desktop product. If I'm wrong and you can dig up a link, I'd like to read it. The "trying to download xxx" rant was classic!

I think the email in question starts on p3 of http://blog.seattlepi.com/microsoft/files/library/2003Jangat...

OK, thanks. This is the one I was thinking of. Bill trying to download MovieMaker from microsoft.com and getting the full 90's web experience. Pretty funny stuff!

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