I have found in general, FREE Microsoft support to be very poor. I have needed it in a few occasions (Azure VM broken by an Azure update, XBL email change, and a few others) and each time it was a very painful process. Contrast with paid support - my experience is through the dev channel - it is amazing the access to resources you can get.
Microsoft really need to do something at the free level. I won't hold my breath, but every time I need to do something with them I prey the solution is simple. Sadly, oftentimes it is not.
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I have found in general, FREE Microsoft support to be very poor. I have needed it in a few occasions (Azure VM broken by an Azure update, XBL email change, and a few others) and each time it was a very painful process. Contrast with paid support - my experience is through the dev channel - it is amazing the access to resources you can get.
Microsoft really need to do something at the free level. I won't hold my breath, but every time I need to do something with them I prey the solution is simple. Sadly, oftentimes it is not.
Look at the MSDN social forums.. dreadful.
In fact, I have a Premium account and have money on my Skype credit. So Skype is not entirely free for me.
Also, Skype support is not MS support. I know Skype is supposed to be part of MS, in in fact it isn't Their support is totally separate.