When I first started using Ansible, the fact that you replied directly to many of my Google Group posts was what really sold me on it. So, from a users perspective, the time you spent on that was well spent. Thanks for that! Ansible has saved me a ton of time spent on tedious and annoying tasks.
Personally, I think the balance between giving good user support and spending enough time on actual development work is really really hard to figure out. But one way projects could help it work better, is make sure it's very clear how users should get support, and how much they can expect. And I have yet to see any project do that. If it was clear, then you could politely point newbies who just don't know better at the support doc. People like me who spend a lot of time making sure our requests won't waste time, would have solid guidance on how to do that. And jerks who are just wasting time could be politely pointed at the doc and then ignored when they don't follow it.
Comments
When I first started using Ansible, the fact that you replied directly to many of my Google Group posts was what really sold me on it. So, from a users perspective, the time you spent on that was well spent. Thanks for that! Ansible has saved me a ton of time spent on tedious and annoying tasks.
Personally, I think the balance between giving good user support and spending enough time on actual development work is really really hard to figure out. But one way projects could help it work better, is make sure it's very clear how users should get support, and how much they can expect. And I have yet to see any project do that. If it was clear, then you could politely point newbies who just don't know better at the support doc. People like me who spend a lot of time making sure our requests won't waste time, would have solid guidance on how to do that. And jerks who are just wasting time could be politely pointed at the doc and then ignored when they don't follow it.