EDIT: Except the part where you apparently didn't pay out all of his winnings. I'm not fine with that part. Also doxing one of your customers just because he made a profit out of you.
They asked him to stop playing at that point and he created a new account to evade that. I'm not sure why you feel people don't have the right to refuse service.
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They asked him to stop playing at that point and he created a new account to evade that. I'm not sure why you feel people don't have the right to refuse service.
They don't actually say they asked him to stop playing, they say they demanded their coins back.
How do they know that it was the same person?
It's not that person's fault that these guys suck at enforcing their own policies
If you are explicitly contacted and refused service, its actually illegal to do what the user did.