Wow #2 would bug me. Its good they are willing to help an end client, but they should never change your account without discussing it with you first.
Out of curiosity, how did Sendgrid compare to Mandrill with deliverability? You mention the point about Mailchimp having the deep relationships (which is one reason I have stuck with them for most emails), but did you see that benefit quantifiably, via less delivered mail with Sendgrid or some other metric?
I never had any systemic deliverability problems with either one. I did have a weird issue with only SendGrid where I'd receive spam reports from AOL mailboxes that, when I reached out personally, said they had never clicked the spam button in their mail client.
Comments
Wow #2 would bug me. Its good they are willing to help an end client, but they should never change your account without discussing it with you first.
Out of curiosity, how did Sendgrid compare to Mandrill with deliverability? You mention the point about Mailchimp having the deep relationships (which is one reason I have stuck with them for most emails), but did you see that benefit quantifiably, via less delivered mail with Sendgrid or some other metric?
I never had any systemic deliverability problems with either one. I did have a weird issue with only SendGrid where I'd receive spam reports from AOL mailboxes that, when I reached out personally, said they had never clicked the spam button in their mail client.