Good point to not waste time after your complaint is not handled as you'd like to contact the ombudsman, in Australia they are really aggressive.
I've seen 8k phone bills wiped (carrier not noticing the unusual overseas data usage and letting them know), laptops replaced years out of warranty (merchantable quality). Usually just mentioning you are going to escalate it to the ombudsman is enough, they get fined just for the complaint being filed.
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Good point to not waste time after your complaint is not handled as you'd like to contact the ombudsman, in Australia they are really aggressive.
I've seen 8k phone bills wiped (carrier not noticing the unusual overseas data usage and letting them know), laptops replaced years out of warranty (merchantable quality). Usually just mentioning you are going to escalate it to the ombudsman is enough, they get fined just for the complaint being filed.