That said, once you can automate this stuff, there are new types of policies you can make which would be too complicated otherwise, and that is a place where we can unwittingly innovate into new ways of hurting people.
On the other hand, exposing the inherent inhumanity of strict bureaucracy via conversations about automation may actually be a force of awareness and change. An opportunity to explicitly create "human integrations" at key touch-points where people would otherwise fall through the cracks (think API hooks where you can integrate PagerDuty).
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That said, once you can automate this stuff, there are new types of policies you can make which would be too complicated otherwise, and that is a place where we can unwittingly innovate into new ways of hurting people.
On the other hand, exposing the inherent inhumanity of strict bureaucracy via conversations about automation may actually be a force of awareness and change. An opportunity to explicitly create "human integrations" at key touch-points where people would otherwise fall through the cracks (think API hooks where you can integrate PagerDuty).